Cogent Technosoft FAQ | Port Folio
River E Service-Pro




Services

Project River is in integrated out of box web based solution for operations of BPO and KPO industry and easy to extend.
River Workflow engine allows:

  • Employee and client management
  • Customized workflow for daily operations
  • A complete project / work tracking system customizable for your organization
  • Secure work environment employing SSH and cryptography to help you tighten security not only for the web front end but for project files, project tips, directions etc.
  • Automated file transfer engine employing ftp, scp, sftp saving substantial amount as there is no need to buy additional software for it
  • Helps effective communication with clients easier by providing necessary data.
  • A radar showing MIS reports , business intelligence tools and reports giving you on the fly access to :

    1. status of operation teams performance
    2. client satisfaction levels
    3. employee attendance
    4. team performance
    5. employee performance
    6. projects tracking
    7. problem areas in work force
    8. data and graphs showing you past present data in graphical formats to help you understand and predict future actions required

E Service-Pro Back to top

At Cogent Technosoft, we strongly believe that no matter what your business is, at the end of the day your software solutions and your IT infrastructure should have more than expected results and accurate MIS and a single system administrator who is responsible for any occurred downtimes.
Taking this fact into consideration, we offer a gamut of Web Services, which covers the A to Z to get you a Web presence, and we call it E Service-Pro.

What is E Service-Pro?
E Service-Pro is not just a software application but an entire set of services that keeps you connected to your business globally. With the experience and expertise we provide you the most practical and easy-to-use applications adapted and customized very accurately to cater your needs. Internet, the most powerful Information Super Highway, enables you to stay connected to your business from any corner of the world overcoming conventional barriers like working hours and non working days. At the same time you can change roles from a smart sales executive to a wise management analyst.

How E Service-Pro works?

  • Unlike any conventional software application, E Service-Pro comes with a bundle of services with a B2B (Business to Business) and B2C (Business to Consumer) concept right from recording a Sales enquiry to planning and scheduling services, managing and publishing standard templates and documents, generating MIS, financial planning and much more.

    Why practical and easy-to-use?
  • Secured logins with various user roles and multiple work locations / branches.
  • Managing Schedules, flow processes and documentation.
  • Graphical data representation for a quicker overview
  • Foolproof system capabilities for accurate and precise usage.
  • Detailed M.I.S. analysis for decision-making and projections.
  • Customized to specific user requirements with 24/7 support.

    E Service-Pro comforts
    E Service-Pro comes as a package of various services. It is just not purchasing software but much more than that. When it comes to Web-Enabled software the process begins with registration of a domain and a shared web hosting service.

    E Service-Pro offers you a One-Stop-Solution
  • Send us your choice of domains, for e.g. www.mycompany.com and we get it registered for you
  • Developing websites and maintaining them.
  • It is not required by you to maintain a third party Web Hosting service with incrementing web spaces with the increasing size of your day-to-day database.
  • No worries for backing up your data as our technical team will maintain a daily backup of your data and can be delivered to you as and when needed.
  • Most updated data security architecture
  • We offer you 24/7 web support for any queries or operational difficulties.
  • The most effective of all is that you interact with a single vendor

    E Service-Pro is powered with the facility of adding multiple branch locations and unlimited users. You can operate only a single company but under various branches.